Call centers can lose their contracts with Shaw if poor performance is the norm rather than the exception.Įveryone knows that customers run the businesses not the other way around.

Using these numbers will indicate to Shaw Cable Head Office that the call centers are not doing their jobs competently and consistently, and perhaps the company will pay attention and change the poor service responses. The cell phone number will get a good response as well.Īfter calling the management team, repeatedly if necessary you will get the response that you want. You can also call the technician on your receipt for installations as the tech is required to give full name and number for you to use. Shaw's privacy policy clearly states that customers have the right to ask for full name, ID number and work phone numbers of any of their employees who access your information or account. If any member of management will not see you or talk to you ask for the phone number and employee ID of the manager and or supervisor.Īll members of management teams have work numbers and cell phone numbers and are required to give those numbers to Shaw customers.

If necessary ask for the Supervisor or Manager of Technical Operations in that office. Technicians and Maintenance techs are available from 7:30 am to 8 am in the office. Best way to get service or response is to call or attend your Shaw local office. Worked in technical department with Shaw. Sales, Accounts, Billing & Customer Care: 1-86Īlso, be sure to post here if you find better alternatives to Shaw service in Canada! Technical Support: 1-88 No longer the case Sales, Billing, Account Information & Customer Care: 1-86 You can also use these toll-free numbers: Shaw Customer Care (presumably for all services) is at 1-88 If you have Shaw Digital Phone Service (and it's working.) and need tech support for your Shaw Digital Phone, call 6-1-1. If you don't like Shaw, just remember, there are alternatives available if you don't like them, you just have to research them! If you happen to know an internal number or other helpful numbers, please leave a comment and post them! Shaw makes it a bit difficult to find phone numbers to call them, so here they all are on one nice list.

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